Refund Policy

How canceling and refunds work for a Futavel subscription. It goes with our Terms of Use.

The short version

You can cancel anytime, and you keep Futavel until the end of the time you’ve paid for. Payments already made aren’t refunded, except where the law requires it or we charged you by mistake.

Free trial

If your plan starts with a free trial, cancel before the 7 days are up and you aren’t charged anything.

How to cancel

On the website, go to Settings, then Subscription, then Manage or cancel. Or email us and we’ll cancel it for you. Nothing more is charged after that.

If we charged you by mistake

If you were charged twice, charged after you canceled or charged the wrong amount, email support@futavel.com and we’ll refund the mistake.

Added locations and Plus

Removing an added location lowers your next bill, and what you’ve already paid for that month isn’t refunded. If you switch from Plus to another plan, what you paid for that month of Plus isn’t credited back.

The App Store and Google Play

If you paid through Apple or Google, they handle refunds under their own policies, so ask them. We can’t refund those payments ourselves.

What a restaurant sells

An order a restaurant keeps in Futavel is between that restaurant and its customer. For a refund on food, ask the restaurant.

Questions

Email support@futavel.com. We aim to answer within two business days.

Last updated: November 5, 2026.